Car Rental Terms and Conditions

Discover Bluecarrental.gr's cancellation policy:

• no fees if you cancel 3 days before your arrival date.
• For no-shows, 100% of your booking value will be charged.
• Once you pick up the car, any cancellations or schedule changes are non-refundable.
• Please note, last-minute reservation payments are non-refundable as well.

Plan your trip with confidence knowing our transparent policies

The vehicle will be delivered with an exact amount of fuel. The return of the car must be with the same amount of fuel. Otherwise, surcharges will be applied based on the current market price.

Our Airport Guide for Enhanced Service:

IMPORTANT!

Ensure a Smooth Arrival:

• Utilize the Google Maps App to locate our parking at 'Bluecarrental.gr'. It's just a quick five-minute walk from the arrivals area.
• For any delays with luggage or other issues, reach out to us via phone or email.
• Contact us at +302810540400 or +306941607607 for assistance.

Watch Our Parking Guide Video: View a helpful video guide to our parking at Heraklion Airport: Video

https://www.youtube.com/shorts/p39xA8ijN_0

Remember Your Documents:

Don't forget to bring your driving license and passport with you.

In Case of Emergency:

Rest assured, we're here to help. Contact us immediately if anything goes wrong."

Bluecarrental.gr offers a range of secure payment options for your convenience, including Visa, Mastercard, Maestro, American Express, Diners Club, Masterpass, PayPal, and bank deposits. Book with confidence knowing you can choose the method that suits you best.

With Bluecarrental.gr, enjoy flexible payment options. We don't reserve any amount on your card or require credit guarantees. Upon arrival, settle the remaining balance with your choice of credit/debit card or cash, ensuring convenience and peace of mind for your trip.

All payments with credit card are processed through the electronic payment platform "Alpha e-Commerce" of Alpha Bank and uses TLS 1.1 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

Did you lose your car key? Don't worry, but please be aware that you'll incur charges for a replacement. The new key is sourced directly from the official dealership of the brand, with prices varying based on the brand and car model. Expect a minimum cost of 250 euros. Additionally, extra charges may apply for key delivery. Rest assured, we're here to assist you seamlessly in getting back on the road!

Please be advised: While we cherish our furry friends, they are not allowed inside our vehicles unless safely secured in an approved protective carrier, similar to those used in airplanes. This measure is in place to ensure the comfort of all passengers, particularly those with allergies, and to preserve the cleanliness of our cars.

Any damage caused by pets or animals inside the car is not covered by our insurance packages and will result in a separate charge, the amount of which depends on the extent of the damage. Additionally, customers are responsible for any cleaning required to remove pet hair from the seats, which incurs a fee of €50-200.

For any further inquiries or concerns, please do not hesitate to contact us. We are here to assist!

We offer two primary insurance packages to our customers, each designed to provide peace of mind during their rental period. Both insurance packages include extensive coverage provided by Ergo Insurance, ensuring that our customers are well-protected throughout their journey.

Coverage under these packages includes:

• Personal accident insurance: Safeguards against unforeseen events.
• Protection against theft and fire incidents: Ensures security for both the vehicle and its occupants.
• Coverage for windows and mirrors: Minimizes the financial impact of any damages.
• Under the car protection: Ensures coverage for damages to the vehicle itself.
• 24-hour road assistance: Provides prompt support in case of emergencies.
• Legal coverage: Addresses any legal complexities that may arise during the rental period.

It's important to note that while our insurance packages offer comprehensive coverage, they do not extend to tires. Neither package covers tire-related issues, and customers should be aware that non-repairable or burst tires are not included in the insurance coverage. However, we provide drive assistance to a tire shop for free to ensure our customers can quickly address any tire-related issues they may encounter during their rental period.

Difference between insurance packages:

The main difference between the two insurance packages lies in the payment of the excess amount, which is set at €500. Under the basic insurance package, renters are responsible for paying up to €500 in the event of an accident. However, with our complete insurance package, renters enjoy peace of mind knowing that they have zero excess to pay, as Bluecarrental covers the entire amount.

During the reservation process, customers have the flexibility to choose the insurance package that best suits their needs and preferences.

Experience seamless vehicle delivery services to any port, airport, or bustling city nestled within the scenic expanse of Crete Island. Our commitment to convenience extends to ensuring your vehicle reaches you effortlessly, right at your preferred location on this enchanting Greek island. However, please note that our delivery services are exclusively limited to Crete Island's boundaries. Regrettably, we are unable to facilitate transportation beyond the confines of this idyllic destination, including inter-island transfers and connections to the mainland. Rest assured, our dedicated team stands ready to orchestrate a smooth and hassle-free delivery experience, ensuring your journey on Crete Island begins with unparalleled convenience and reliability.

Cigarette smoking is strictly prohibited within all of our vehicles for the comfort and well-being of our passengers. We prioritize a clean and healthy environment for everyone onboard, ensuring a pleasant journey without any exposure to smoke or its associated odors. Please note that Bluecarrental.gr reserves the right to charge cleaning fees of up to 150 euros in case of violation of this policy. Thank you for your cooperation in helping us maintain our commitment to excellence in service.

For reservations made between 22:30 and 07:00, we recognize the importance of catering to your travel requirements around the clock. However, please note that to uphold our exceptional service standards during late-night periods, a nominal late-night delivery fee of 30 Euros will be applicable. This fee ensures that our dedicated team remains available to promptly and efficiently assist you, regardless of the hour. Rest assured, our steadfast commitment to delivering seamless service remains unwavering, enabling you to plan your journey with confidence and convenience, even during late-night hours

Embark on a Seamless Adventure: No Credit Card Guarantee or Deposit Needed! At Bluecarrental.gr, we prioritize your convenience and peace of mind. Say goodbye to surprises and hassles during the return of your vehicle. With our transparent policy, you can trust that no amount will be reserved on your card. Enjoy the freedom of flexible payment options, including debit, credit, PayPal, or cash. Your journey starts here, effortlessly and worry-free.

The phrase 'Or similar' in our vehicle descriptions assures you that while the specific make and model of the rented vehicle may vary, it will belong to the same category, ensuring comparable size and performance to the one showcased. Your rental will be determined based on the availability of makes and models within the requested car group at the time of booking.

Should we be unable to provide a vehicle from your selected car group, we'll automatically upgrade your rental to the next available car group, all at no additional cost to you. This flexibility ensures that you'll always receive a vehicle suited to your needs, guaranteeing a satisfying rental experience.

V.A.T (Value Added Tax) 24% is included in our rates

At Bluecarrental.gr, we prioritize cleanliness to ensure the best experience for our customers. It's our responsibility to thoroughly clean both the exterior and interior of the vehicle after your return to our destinations. However, we also rely on our customers to maintain a certain level of cleanliness during their rental period. Excessive dirt, stains, or damage to the interior of the car, such as from liquids like oil, mud, sand, food, or rubbish, may result in additional charges. In such cases, we reserve the right to demand the cost of biological cleaning, which can amount to up to 200 euros. We value transparency and aim to provide clear guidelines regarding our cleaning policy and your responsibilities. Feel free to contact us for further information or assistance.